Coming Full Circle

BCBSMT returns to Great Falls

The ribbon-cutting ceremony at the grand opening of the new Great Falls Service Center on June 4, 2014 was a particularly happy moment for Blue Cross and Blue Shield of Montana President Mike Frank.

Only a few years earlier, as a cost-efficiency measure, much of BCBSMT’s Great Falls operations had been consolidated within the Helena office.

“When we looked at expanding our operations, there were a lot of good locations,” Mike said. “But Great Falls is a great location and a great place to do business. Among other things, it provides access to a talented, dedicated, and hard-working employee base. It gave me great pleasure to come full circle and reopen the newly remodeled facility in Great Falls.”

At capacity, the new provider service center will house 120 customer service advocates, giving BCBSMT more than 600 employees across Montana—the most, by far, out of any other health insurance company. The facility provides important benefit and eligibility information to providers nationwide and currently receives upward of 4,000 calls a day.

Among the 120 staff members is Janna Yuhas, who had worked at the former Great Falls facility for nearly 28 years before it closed.

“Now, nearly two years later, I am back as a supervisor,” she said. “The new building has the same feeling of home but with lots of great improvements throughout. And though my work is different than what it had been, the quality of our employees is just as superb as ever. I am so pleased that my company has returned to Great Falls and is once again an integral part of our community.”

Dignitaries on hand to help celebrate the grand opening were Gov. Steve Bullock; Jesse Laslovich, from the Office of the Commissioner of Securities and Insurance; Michael Winters, Great Falls mayor; and Ed Eck, from the Office of the Attorney General; as well as representatives from the Great Falls Chamber of Commerce, the Great Falls Economic Development Authority, and local legislators. Each lauded the great benefit that the new service center would provide to the Great Falls economy and the community as a whole.

“I know I speak for all the Great Falls employees when I say we are excited to have this opportunity to start a new office and provide exceptional customer service to our providers in Montana and nationwide, as well as create great jobs with an exceptional company in the Great Falls community,” Service Center Manager Brian Elliott said.