Message from the President

My, how time flies. In seemingly the blink of an eye, it’s 2015, and the most transformative one-year period in the history of health insurance is already behind us. In the nearly 75 years that Blue Cross and Blue Shield of Montana has been doing business in Big Sky Country, we have never before seen this degree of change all at once.

Every challenge is a new opportunity, however, and we made several advancements this past year that allowed us to live up to our purpose to do everything possible to stand with our members, in sickness and in health.

We finalized our alliance with Health Care Service Corporation on August 1, 2013, joining our Blue Cross and Blue Shield sister plans in Illinois, New Mexico, Oklahoma and Texas. The alliance has provided tremendous value, increased financial strength, and added consumer-friendly technology—all while maintaining our strong local presence of more than 600 Montana-based employees.

Last year also brought historic changes to our industry with the implementation of the Affordable Care Act (ACA). We implemented all-new, ACA-compliant plans and successfully navigated the first-ever open enrollment period by capturing nearly three-quarters of all individual plans sold in Montana.

In short, 2014 was a pivotal year for Blue Cross and Blue Shield of Montana, and I look forward to what the future holds in store.

What’s most exciting is that our commitment to expand access to cost-effective, quality health care never wavered. Whether it’s through employer-sponsored insurance, government programs, or direct-to-consumer retail offerings, our commitment to Montanans is stronger than ever. In our new world, our business still begins and ends with members.

That’s why we’re proud to share with you some of our many successes in our Social Responsibility Report. I hope you find it useful as a means to engage with us in the year ahead.

Whether it is growing stronger, opening our Great Falls Provider Service Center, expanding access to health care, launching our new Care Van® mobile immunization unit, or bolstering our community investments and volunteerism—it’s all about providing our members with the security and peace of mind that, when you need us most, we’re here for you…through it all.

Mike Frank
President, Blue Cross and Blue Shield of Montana